Lead of Field IT (NFX)

Job Purpose

• Lead the IT technical teams in implementing the telecom operations strategy and goals to ensure a stable and secure IT/Telecommunications operation’s environment (physical security, safety, and mission critical systems). Identify, plan, and approve telecommunication operations systems expansions, equipment upgrades and modifications, and develop roadmaps for the telecom operations systems.

Job Context & Major Challenge(s) - I

• To act as an expert within the area to assess and resolve complex issues with significant impact on the business, to support the development of the business cases, for high-level initiatives, for approval, funding, and prioritization and to take responsibility to align with business strategies, enterprise transformation activities and technology directions.

• Major challenges of the role are.

  • Implementing technology solutions to support business strategy.

  • Providing support for 24/7 business operations and being available on a short notice.

  • Multiple locations, variety of technologies, systems, and solutions.

  • Support for non-Telecom owned business systems and services.

Key Job Accountabilities - I

• Provide technical management of telecom operations, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to. 

• Supervise IT telecom operations systems maintenance and installation work, including major configuration changes and upgrades in consultation with others where appropriate, including user representatives, facilities managers, and contractors. Ensure tasks are carried out in line with service level agreements. 

• Conduct investigations on system performance, security, risks, and system usage, and makes proposals for improvement. 

• Ensure that operational incidents and problems are identified, recorded, monitored, and resolved and provide appropriate status and other reports to specialists, users, and managers. 

• Lead the definition, documentation, and safe execution of small to medium-scale projects, engaging with stakeholders and actively participating in all phases of the project. Identify, assess, and manage risks and issues which could affect the success of the project.

Key Job Accountabilities - II

• Lead all stages of the life cycle for telecom software/hardware communication systems, including investigation, analysis, specification, design, construction, testing, maintenance, upgrade, and migration.

• Provide technical expertise to enable the correct application of operational procedures. Ensure implementation of agreed telecom operational changes and maintenance routines, utilizing the appropriate tools and test equipment. Ensure that procedures are followed, including those relating to safety and security.

• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service or operational level agreements.

• Conduct investigations of operational problems, provide reports and proposals for improvement, to specialists and users. Participate in reviews of telecom systems performance, provide advice, and assist specialists or other system or service providers to plan amendments and other improvements to telecom systems and operation.

• Contribute to the planning and implementation of installation and maintenance work associated with the installation, including building, and configuring infrastructure components.

Person Specification - Minimum Requirement

Qualifications

• Bachelor’s degree in engineering, computer, telecommunication technology, information technology, electrical and electronics engineering, or information systems.

Knowledge and/or Experience - I

• 10 years’ experience in networks fundamentals and telecommunications.

• IT Offshore experience will be highly beneficial.

• Possess competence in accordance with global IT competency and development framework.

• Conversant with relevant IT national and international standards and has a broad understanding of all aspects of IT and a deep understanding of own specialty (ies).

• Experienced in project and program management and IT Risk and Security.

• Proven track records of managing a portfolio of IT (Telecom) projects including complex, multiple vendor projects and services within international settings.

Technical and Business Skills - I

• Fluent in English language (demonstrated verbal & written skills)

• Strong negotiation, interpersonal and presentation skills, and the ability to communicate to all levels.

• Demonstrated skills required to handle innovation, change and business process improvement.

Technical Competencies